We at Littleton Heating, Air Conditioning and Electrical would like you to know that our service department has adopted the "Flat Rate" method of pricing service work. It is nationally recognized, and was developed to make sure that you, Our Customer could feel in control of a service call from beginning to end.
For many years, those in our business have used the "Time and Material" method of pricing service work. We would tell you that there would be some basic charge for the initial on-site period (usually one-half hour) and then $xx.xx dollars per hour plus materials from that point on. One problem with the "Time and Material" method is that some customers are in the unfortunate position of paying more for a given service task on their furnace or air conditioner than others, because the technician on the job is very good, but slower than others.
Sometimes poor weather conditions slow down a job, causing you to pay a higher final cost. Or maybe a part needed for your system is not on the truck, and you pay for the time it takes to obtain it. In the past, we had no better way to price service work. But developments in our industry now make it possible to offer you a better choice. A nationally respected organization has accumulated data on the proper time to complete thousands of service tasks. This time is based on a fully trained and qualified technician with the latest diagnostic tools arriving at you home or business.
We will give you a firm price for the trip and thorough diagnosis of your heating or air conditioning system, which we call our "diagnostic fee", first. Then, once we discover the problem, we will give you a firm up-front price to repair your furnace or air conditioner. This price will include everything all labor, parts, miscellaneous materials, and parts acquisition time, if any. Using this quoted service pricing method there are no longer any big surprises at the end of the job.
After all, it is just as discouraging for us as for you when the repair bill grows so large that you might have considered replacing your old furnace or air conditioner before spending so much to fix it. With Flat Rate Pricing, you can be in control of the service cost every step of the way.
The bottom line is that Littleton Heating, Air Conditioning and Electrical only installs the highest quality (OEM)original equipment manufacturer parts or superior quality replacement parts that we know are going to last. We guarantee our parts and labor for a full year.
Please let us know your comments concerning Flat Rate Pricing and any other areas in which we can be of service. No matter how small the displeasure or how minor the irritation; we want to know when you are not happy with our service. Your satisfaction is our highest priority.
Thanks again for being our valued customer!